We do our part for our consumers make healthy decisions. On the labels of our products, we present the information on the qualities and the production of the food, important for a healthy diet and food safety, in line with the Labelling Legislation.

We do our part for our consumers make healthy decisions. On the labels of our products, we present the information on the qualities and the production of the food, important for a healthy diet and food safety, in line with the Labelling Legislation.

The information included on the labels on our product packaging contains more than the statutory information that is required by the legislation. We ensure that our consumers and customers can get more detailed and clear information by also stating the nutrition facts about those products for which nutrition facts are not required to be disclosed as per the legislation.

Milk and dairy products are naturally rich in calcium. Therefore, we include information on our product packaging to share customers about how much of their daily calcium intake needs they can meet by consuming 100 g, 100 ml, one serving or one package of that product. 59% of the entire product portfolio of 2017 had this information on their product packaging.

All food products must have the expiry date printed on their packaging. Unlike other manufacturers, Sütaş also specifies the production date of products on their packaging. This enables our customers to get more information about the freshness and durability of products that have a short shelf life. In 2017, we declared both the expiry date and the production date on products which make up 57% of our entire product portfolio.

Consumer Hotline

The Sütaş Hotline is responsible for handling consumer and customer feedback. The Hotline effectively evaluates and responds to any feedback within 24 hours in a manner which ensures "stakeholder satisfaction", and then it manages the improvements associated with the feedback and documents corrective actions.

Feedback may be provided via e-mail, 444 4 SUT (788) line, Sütaş website (suggestions/warnings section at our website), fax, mail and/or websites (www.sikayetvar.com, Facebook, Twitter, Instagram, etc.).

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